1. Right of Withdrawal (14-Day Return Policy) In accordance with EU consumer protection laws, you have the right to return your order within 14 days of receipt without giving any reason. However, this applies only to items that are unopened, unused, and in their original, sealed packaging.
2. Exceptions / Non-Returnable Items Due to health protection and hygiene reasons, any tea products that have been opened, unsealed, or damaged after delivery cannot be returned or refunded.
3. Damaged or Incorrect Items If your order arrives damaged, defective, or if you received the wrong item, please contact us immediately at info@ayaorigamitea.nl
with a photo of the product. We will arrange a replacement or a full refund as quickly as possible.
4. Return Shipping Costs Unless the product is damaged or incorrect, the customer is responsible for paying the shipping costs for returning the items.
